Over 40+ Customer Service Jobs Are Hiring in 2024

In the last five years, Google searches for “remote customer service jobs” have increased significantly, from a known number of five (of the total number of Google searches in September 2019), to 90 at the same time this year. .

And this is not surprising, since customer service is an industry that, although it is changing and undergoing major changes due to AI and the adoption of technology, is not disappearing anywhere. Customer service and customer support functions form the backbone of a successful organization when it comes to operations, and its ability to generate revenue and provide quality products and services to customers.

“Customer service experiences often help shape a customer’s perception of an organization,” Statista says. “For example, poor customer service can cause a customer to stop doing business with a particular company or vice versa.”

Before Applying for a Remote Customer Service Job

If you’re looking for a remote customer service job, here are a few things to consider first:

1. Change Your Expectations

When was the last time you contacted a company for support about their product or advice about their service and were instead referred to automated phone support or if you reach them online via chat bots with a nickname? And in how many cases has a chat bot or automated phone system solved your questions?

According to a 2023 survey of 2,000 US consumers, 61% of this group enjoy using chatbots for customer support because of its constant availability, 45% enjoy its answers to questions , and more than a third agreed that it provided helpful product information. or recommendations and time savings.

What does this mean for jobs?

Simply put, customer service jobs aren’t what they used to be. In a slow-thinking organization, there will still be human agents dealing with customer inquiries, but you can expect the roles to change.

Instead of dealing with every question that comes in, customer service and support functions will focus on dealing with difficult questions and will have their time to find a solution for difficult issues for consumers.

This is especially true as more than 60% of customers would rather be transferred to a human representative if they have a difficult or complex question, and 86% would still prefer to be transferred when chatting with a chatbot. according to HubSpot.

2. Be AI-Aware

Additionally, if you’re passionate about providing customer service, knowing AI certainly helps (of course, as long as you follow company guidelines for the use of artificial intelligence when handling sensitive data of consumers). Then you can be a great asset to your company because you will be more productive and you will provide a high quality service, which can be very beneficial to your career in the long run when it comes to being considered. for other parts.

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3. Look for Different Job Titles

Another important factor to consider is job titles. Remote customer service jobs may not have “customer service” or “support” in their titles. There are some keywords that you can use when looking for a job that will help you find these jobs quickly.

40+ Remote Customer Service Jobs

Here’s a list of remote customer service jobs, with different keywords and job titles you may not have thought of before, that you can search for and start applying for. today’s:

1. A customer service representative is remote
2. Remote customer support expert
3. A remote call center agent
4. Remote technical support representative
5. Remote Desk Assistant
6. Remote customer service assistant
7. Remote customer success manager
8. Remote customer experience specialist
9. Remote support tester
10. A remote customer care specialist
11. Remote customer service coordinator
12. Remote customer relations assistant
13. A customer retention specialist is far away
14. Remote technical support engineer
15. The customer service team is remote
16. Remote payment support specialist
17. Remote customer success manager
18. Remote account manager
19. Long distance specialist
20. Remote account manager
21. Remote service delivery manager
22. Expert in remote control
23. Remote grievance redressal officer
24. Remote service operations specialist
25. A remote customer education specialist
26. Remote community support manager
27. Remote product support specialist
28. Remote user experience (UX) designer
29. Remote customer loyalty manager
30. Remote client implementation specialist
31. Remote customer journey manager
32. Remote customer service manager
33. The customer service team is remote
34. Remote customer engagement manager
35. Director of a remote communications center
36. Remote mortgage advisor

For senior leadership roles within customer service, you may consider some of the following:

1. Head of customer success
2. Customer relations manager
3. VP of customer experience
4. Customer support operations manager
5. Chief Customer Officer (CCO)

AI-powered customer service jobs are the future. Whether it’s a front-line position you’re after, or a more positive, analytical position, or leadership in customer service and support, there’s a side job waiting for you.